Our Process

Transparent, documented,
start to finish.

We are a boutique vintage watch restoration studio. Our experts document and perform complex restorations with meticulous care. Prices start at $1,750 and we require a 50% deposit. A typical project takes about six months.

Start a Restoration Common Questions

An example restoration timeline — updated in real-time as your watch is serviced.

Step by Step

What to expect from beginning to end.

  1. 1

    Fill out our intake form

    Fill out our intake form, where we'll collect some basic information about you and your watch.

  2. 2

    Ship your watch to us

    We will send you secure packaging with a pre-paid, fully insured, express shipping label. Pack your watch in the box, attach the label, and drop it off at a FedEx location or schedule an in-home pickup.

  3. 3

    Receive and approve your quote

    Once we receive your watch, we inspect it and take detailed photos, documenting its initial condition and any work needed. We send you an invoice outlining our recommendations. Upon deposit, we begin the restoration.

  4. 4

    Follow your watch's restoration timeline

    In the spirit of Wristwatch Revival, we offer you the ability to follow along with your watch's journey. Your watch's timeline page documents every step of the restoration and is updated in real-time.

  5. 5

    Your restored watch returns home

    Your watch is carefully packed and shipped back to you, fully insured, for many more years of enjoyment.

FAQ

Frequently asked questions.

How much does a restoration cost?
A restoration starts at $1,750. The final cost depends on the condition of your watch and the work required. After you fill out our intake form, we will send you a detailed quote for your approval before starting any work.
How long does a restoration take?
A typical restoration takes at least six months. The exact timeline depends on the complexity of the work and our current schedule. We will keep you updated throughout the process with email alerts and a detailed restoration timeline.
How do I send in my watch?
Fill out our intake form and we will send you a secure shipping kit with a pre-paid, fully insured, express shipping label. Pack your watch in the box, attach the label, and drop it off at a FedEx location or schedule an in-home pickup.
Will my watch be on the Wristwatch Revival YouTube channel?
Marshall's hands are full with the Wristwatch Revival YouTube channel, so watches received by Sutcliffe Hansen are not filmed for the channel. Our expert watchmakers do, however, work under Marshall's supervision with the same careful, considerate mindset you see on Wristwatch Revival.