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Fill out our intake form, where we'll collect some basic information about you and your watch.
We will send you secure packaging with a pre-paid, fully insured, express shipping label. Pack your watch in the box, attach the pre-paid label, and drop it off at a FedEx location or schedule an in-home pickup.
Once we receive your watch, we will inspect it and take detailed photos, documenting its inital condition and any work needed. We will send you an invoice outlining the work we recommend. Upon your payment of the deposit, we will begin to restore your watch!
We don't just leave you hanging! In the spirit of Wristwatch Revival, we offer you the ability to follow along with your watch's restoration journey. Your watch's timeline page documents every step in the restoration, and is updated in real-time.
An example of a watch restoration timeline.
Your watch is carefully packed and shipped back to you, fully insured, for many more years of enjoyment.
Unfortunately, Marshall's hands are full with the Wristwatch Revival YouTube channel. As such, watches received by Sutcliffe Hansen are not going to be on the Wristwatch Revival YouTube channel.
Our expert watchmakers do, however, work under Marshall's supervision, with the same careful and considerate mindset that you see on Wristwatch Revival.